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FAQ

Where do we ship from?

California, USA

How long is the processing time?

Depending on the item, they usually take somewhere from 2 - 5 business days. Our apparels and mugs are handmade to order so those may take longer than other items. For pre-order items, please refer back to their own listings for the ship-by date.

What is your shipping policy? 

Domestic orders with the standard shipping option will be shipped via USPS First Class Mail.

By shopping with us, you have agreed and allowed us to ship your packages via the United States Postal Service (USPS). If you would like your package to be shipped via other shipping services, please contact us to discuss other options! Please note that extra charges may apply.

Please note that purchasing priority mail will not make the processing time faster. Processing time will be the same as any other orders no matter what shipping option you choose. Thank you!

How long does shipping take?

USPS's average shipping time once shipped: 

USPS first class mail: 2 - 8 business
USPS Priority mail: 1 - 3 business days

Please note that all the above shipment times are just average shipment time and may vary depending on many factors such as weather, public holidays and the efficiency of your local postal offices.

 

My package was marked as delivered but I never received my package?

Unfortunately we have no control of the package after we shipped it. We will not be responsible for any delays or lost packages in transit caused by USPS, weather or any other factors. But we will try our best to help you locate your package with you. Thank you for understanding!

What is your return/exchange policy?

We do not accept returns or exchanges. Same applies to custom orders and purchases intended as gifts. For more details, please refer to our full return policy here

I entered the wrong address and never received the package?

Please double check that you have entered the correct address. We are not responsible for any lost packages due to an incorrect or undeliverable address. Refused and returned packages will be charged a 50% restocking fee.